Refund Policy
At HomeHaven Multiworks Pvt Ltd, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the product you have received, we offer a hassle-free return and refund process, subject to the following terms and conditions.
1. Eligibility for Refund: To be eligible for a refund, the following conditions must be met:
Return Period: You must request a return within 10 days from the date of delivery. Product Condition: The product must be unused, undamaged, and in its original packaging with all tags, labels, and accessories intact. Non-Refundable Items: Certain items are not eligible for a refund or return, including but not limited to: Personalized or customized items Intimate or sanitary products Gift cards Items marked as non-returnable in the product description
2. How to Request a Refund: To request a refund, please follow these steps:
Contact Us: Reach out to our customer service team at support@homehavenmultiworks.com or (+91) 9625860189 within 10 days of receiving the product. Provide Details: Include your order number, the reason for the return or refund request, and any relevant photos of the product (if necessary). Approval: Our team will review your request and, if it meets the eligibility criteria, will approve your refund. You will receive instructions on how to return the item.
3. Refund Process Once we receive the returned product, we will inspect it to ensure that it meets the refund criteria. If the product is in acceptable condition, we will issue a refund to your original payment method.
Refund Method: Refunds will be processed back to the original payment method used at the time of purchase. Refund Timeline: After your return is received and approved, please allow 15 business days for the refund to be processed. Please note that the processing time may vary depending on your payment provider or bank.
4. Return Shipping Costs: Return Shipping Fees: You will be responsible for the cost of return shipping, unless the product was damaged, defective, or incorrect. Shipping Charges: Shipping charges are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund amount.
5. Exchanges: Currently, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired product.
6. Damaged or Defective Items: If you receive a damaged or defective product, please notify us within 2 days of receiving the product. We will offer a full refund or send a replacement at no additional cost, along with a prepaid return label for the damaged item.
7. Partial Refunds: In certain situations, a partial refund may be granted if:
The item is not in its original condition, is damaged, or is missing parts. The item was returned after the return period had expired. Any item not in its original condition due to misuse or damage caused by the customer.
8. Non-Refundable Situations: We are unable to offer refunds in the following situations:
Products that have been used or washed. Products that are returned after the specified return period. Products that were not purchased from our website or through an authorized seller.
9. Contact Information: If you have any questions or concerns about our refund policy or need assistance with your return or refund request, please contact us at:
HomeHaven Multiworks Pvt. Ltd.Email: support@homehavenmultiworks.com Phone: (+91) 9625860189 Address: Office Suite 14A, Green Gold 56, Sector-56, Gurugram, Haryana - 122011.
